Shopify orders arriving late
MonitoringSun Oct 11, 10:35 pm EDT
Shopify has fixed the delay on their side and new orders are arriving within a minute. We're watching the backlog clear.
Scheduled maintenance
Fri Oct 16, 10:00 am EDT to 12:00 pm
Payment provider upgrade
We're moving to our payment provider's new platform. Card payments may be slow for a few minutes during the window. Account payments are not affected.
Components
Website· larder.example.com
Operational
Ordering3Operational
Web app· Ordering for cafés and restaurants
Operational
iPhone and Android apps
Operational
Checkout and payments· Card and account payments
Operational
Platform3Operational
API
Operational
Webhooks
Operational
Single sign-on
Operational
Notifications2Operational
Email· Order confirmations and invoices
Operational
Text messages· Delivery alerts
Operational
Integrations2Degraded performance
QuickBooks· Invoices and payments sync
Operational
Shopify· Orders from online stores
Degraded performance
Past incidentsIncident history
Mon Oct 12, 2026
No incidents
Sat Oct 10, 2026
No incidents
Fri Oct 9, 2026
No incidents
Thu Oct 8, 2026
Slow checkout for some customersCheckout has been fast for 20 minutes. Orders that timed out were not charged.
9:12 pm to 10:04 pm · 52 minutesWed Oct 7, 2026
No incidents
Tue Oct 6, 2026
No incidents
Mon Oct 5, 2026
No incidents
Sun Oct 4, 2026
No incidents
Sat Oct 3, 2026
No incidents
Fri Oct 2, 2026
No incidents
Thu Oct 1, 2026
Text message alerts delayedThis incident has been resolved.
6:40 pm to 8:48 pm · 2 hours 8 minutesWed Sep 30, 2026
No incidents
Tue Sep 29, 2026
No incidents